Last Updated: June 2026

At TAJINE LLC, customer satisfaction is important to us. This Refund & Return Policy explains your rights and responsibilities when purchasing products from our website.

By placing an order, you agree to the terms outlined below.

Eligibility for Returns

We accept return requests for eligible items within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation may be required.
  • The product must not fall under any of the non-returnable categories listed below.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

Due to the nature of collectible products and industry standards, the following items are generally non-returnable:

  • Opened trading card packs
  • Opened trading card boxes
  • Products with broken factory seals
  • Mystery products
  • Digital products or downloadable content
  • Gift cards
  • Clearance, final sale, or liquidation items
  • Products damaged through misuse, neglect, or improper handling

Once sealed trading card products have been opened, they cannot be returned because contents cannot be verified.

Pre-Orders

Pre-order products may be canceled before shipment unless otherwise stated on the product page.

After a pre-order item has shipped, standard return rules apply.

Release dates and manufacturer schedules are estimates and may change without notice. Delays caused by manufacturers, distributors, licensors, shipping carriers, customs authorities, or other third parties do not automatically qualify an order for cancellation or compensation.

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • An incorrect product

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review the claim and, when appropriate, offer a replacement, store credit, or refund.

Refund Approval

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds are issued to the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • Shipping charges are generally non-refundable unless required by law or due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The item was defective upon arrival.
  • Applicable law requires otherwise.

We recommend using a trackable shipping service for all returns.

TAJINE LLC is not responsible for returns lost during transit.

Order Cancellations

Orders may be canceled before shipment when possible.

Once an order has entered processing, packaging, or shipment preparation, cancellation requests may not be possible.

We reserve the right to cancel orders at our discretion in cases including but not limited to:

  • Pricing errors
  • Inventory inaccuracies
  • Fraud prevention reviews
  • Unauthorized transactions
  • Violations of our Terms of Service

If we cancel an order, any approved payment received will be refunded.

Trading Card Disclaimer

Trading cards and collectibles are speculative products.

TAJINE LLC does not guarantee:

  • Specific cards or pulls
  • Autographs
  • Inserts
  • Card grades
  • Investment performance
  • Future resale value
  • Manufacturer collation results

Product contents are determined solely by the manufacturer.

Chargebacks and Payment Disputes

Customers experiencing issues with an order are encouraged to contact us before initiating a payment dispute or chargeback.

We will make reasonable efforts to resolve concerns promptly and fairly.

Fraudulent chargebacks may result in account restrictions and additional review procedures.

Consumer Rights

Nothing in this policy limits any rights provided to consumers under applicable local, state, federal, or international consumer protection laws.

Where required by law, statutory consumer rights shall prevail over any conflicting provision in this policy.

Contact Us

TAJINE LLC
939 Dola Mine Road
Cary, NC 27513
United States

Email: contact@tajinellc.com
Phone: (479) 345-1674

If you have questions regarding returns, refunds, or cancellations, please contact our support team and we will be happy to assist you.