Frequently Asked Questions (FAQ)

Last Updated: June 2026

General Questions

1. What is TAJINE LLC?

TAJINE LLC is an online football trading card retailer specializing in sealed football card products, single cards, rookie cards, autographs, graded cards, and collectible football memorabilia.

2. Where are you located?

939 Dola Mine Road
Cary, NC 27513
United States

3. How can I contact customer support?

Email: contact@tajinellc.com

Phone: (479) 345-1674

4. What products do you sell?

We specialize exclusively in football trading cards and football collectibles.

Our inventory may include:

Sealed Hobby Boxes
Retail Boxes
Blaster Boxes
Mega Boxes
Football Card Cases
Single Football Cards
Rookie Cards
Autograph Cards
Memorabilia Cards
Patch Cards
Numbered Cards
Parallel Cards
Insert Cards
Graded Football Cards
Vintage Football Cards
Modern Football Cards
Pre-Order Football Card Releases

5. Do you sell products from manufacturers like Panini and Topps?

We may offer products from leading football card manufacturers and trusted industry suppliers when inventory is available.

6. Are your products authentic?

Yes. We strive to source genuine products through reputable distributors, suppliers, and trusted industry channels.

7. Do you sell counterfeit cards?

No. We do not knowingly sell counterfeit products.

8. Do you sell both sealed products and single cards?

Yes. Depending on inventory availability, we may offer both factory-sealed products and individual football cards.

Ordering Questions

9. How do I place an order?

Browse our catalog, add products to your cart, and complete checkout using our secure payment system.

10. Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email.

11. Can I change my order after placing it?

Please contact us immediately. Changes may not be possible once processing begins.

12. Can I cancel my order?

Orders may be canceled before shipment when possible.

13. Why was my order canceled?

Orders may be canceled because of inventory shortages, payment verification issues, pricing errors, fraud prevention reviews, or supplier limitations.

Shipping Questions

14. Where do you ship?

We currently serve customers in:

United States
Canada
Europe
Australia
Japan

15. How long does processing take?

Most orders are processed within 2–4 business days.

16. How long does U.S. shipping take?

Estimated delivery is typically 6–8 business days after processing.

17. Do you provide tracking?

Yes. Tracking information is provided whenever available.

18. My tracking hasn’t updated. What should I do?

Tracking updates may take time to appear. If tracking has not updated for several business days, contact us for assistance.

19. What happens if my package is lost?

20. What if I entered the wrong shipping address?

Pre-Order Questions

21. What is a pre-order?

A pre-order allows customers to reserve upcoming football card products before their official release.

22. Are release dates guaranteed?

No. Release dates are estimates provided by manufacturers and distributors.

23. Why was my pre-order delayed?

Delays can occur because of manufacturing schedules, allocations, shipping disruptions, or supply chain issues.

24. What is product allocation?

Manufacturers sometimes limit the quantity available to retailers. This is known as allocation.

25. What happens if allocations are reduced?

We may reduce quantities, issue refunds, or fulfill orders based on the order in which purchases were received.

Football Card Questions

26. Can you guarantee specific cards inside sealed boxes?

No. Card contents are determined entirely by the manufacturer.

27. Can you guarantee autographs?

No.

28. Can you guarantee rookie cards?

No.

29. Can you guarantee case hits?

No.

30. Can you guarantee numbered cards?

No.

31. Can you guarantee rare inserts?

No.

32. Can you guarantee specific players?

No.

33. Can you guarantee investment returns?

No. Football cards are collectibles and market values may increase or decrease.

34. Do you guarantee PSA 10 grades?

No.

35. Do you guarantee grading outcomes?

No. Grading companies make independent evaluations.

36. Are sealed products factory sealed?

Yes. Products described as sealed are sold in their original sealed condition whenever applicable.

37. Can factory-sealed products contain manufacturing defects?

Yes. Manufacturers occasionally produce packaging or card defects that are outside retailer control.

Returns & Refunds

38. Do you accept returns?

Eligible returns may be accepted according to our Refund Policy.

39. Can opened card boxes be returned?

Generally, opened trading card products cannot be returned.

40. What if I receive a damaged item?

41. How long do refunds take?

Refund timing depends on payment processors and financial institutions.

Payments & Security

42. What payment methods do you accept?

Available payment methods are displayed at checkout and may include major credit cards, PayPal, Apple Pay, Google Pay, and other supported payment methods.

43. Is checkout secure?

Yes. We use secure payment processing and industry-standard security measures.

44. Why was my payment declined?

Possible reasons include insufficient funds, incorrect information, bank restrictions, or fraud prevention systems.

45. Do you store credit card information?

We do not intentionally store complete payment card information on our servers.

Customer Trust & Policies

46. Why should I buy from TAJINE LLC?

We are committed to:

Authentic Football Card Products
Secure Checkout
Fast Processing
Worldwide Shipping
Collector-Focused Service
Transparent Policies
Reliable Customer Support

47. Where can I read your store policies?

Our website includes:

Privacy Policy
Terms of Service
Shipping Policy
Refund Policy
Payment Policy
Cookie Policy
Pre-Order Policy
Authenticity Guarantee
DMCA Policy
Accessibility Statement
Disclaimer

48. Do you reserve the right to refuse orders?

Yes. We may refuse or cancel orders to prevent fraud, correct pricing errors, address inventory issues, or comply with legal requirements.

49. How do I contact support?