Last Updated: June 2026

At TAJINE LLC, we understand how important it is to stay informed about your order. This page explains how customers can track their purchases and obtain shipping updates.

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, when available.

The tracking email may include:

• Tracking number
• Shipping carrier information
• Shipment status updates
• Estimated delivery information

Please allow up to 2–4 business days for order processing before tracking information becomes available.

Processing Time

Most orders require:

Processing Time: 2–4 Business Days

During processing, your order may be:

• Verified
• Packed
• Prepared for shipment
• Assigned to a shipping carrier

Tracking information may not update immediately after a shipping label is created.

Estimated Shipping Times

After processing has been completed, estimated delivery times are generally:

Delivery estimates are not guaranteed and may vary due to carrier operations, customs procedures, weather conditions, holidays, or other factors outside our control.

Tracking Status Not Updating

It is normal for tracking information to take time to update after shipment.

Tracking delays may occur because of:

• Carrier processing times
• Transit scans
• Customs inspections
• Weekend or holiday delays
• Regional logistics delays

If tracking has not updated for several business days, please contact us and we will be happy to assist.

Lost or Delayed Packages

If you believe your shipment has been significantly delayed or lost, please contact our support team.

When contacting us, please include:

• Full name
• Order number
• Email address used for the order
• Tracking number (if available)

We will work with the shipping carrier to investigate the issue and provide available updates.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

TAJINE LLC is not responsible for delays, losses, or additional costs resulting from:

• Incorrect addresses
• Incomplete addresses
• Undeliverable addresses
• Customer input errors

If a package is returned due to address issues, additional shipping charges may apply before reshipment.

International Orders

International shipments may be subject to:

• Customs inspections
• Import duties
• VAT
• GST
• Local taxes
• Government processing requirements

These procedures can affect delivery times and are outside the control of TAJINE LLC.

Customers are responsible for any duties, taxes, or fees required by their local authorities unless otherwise required by law.

Pre-Order Tracking

Pre-order products are not shipped immediately.

Tracking information for pre-orders becomes available only after:

1. The product is officially released.
2. Inventory is received and processed.
3. The order has been prepared for shipment.

Release dates provided by manufacturers are estimates and may change.

For more information, please review our Pre-Order Policy.

Need Help With Your Order?

If you have questions about your shipment, delivery status, or tracking information, please contact our support team.

TAJINE LLC
939 Dola Mine Road
Cary, NC 27513
United States

Email: contact@tajinellc.com
Phone: (479) 345-1674

Customer Support Hours

• Monday: 9:00 AM – 6:00 PM
• Tuesday: 9:00 AM – 6:00 PM
• Wednesday: 9:00 AM – 6:00 PM
• Thursday: 9:00 AM – 6:00 PM
• Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Thank you for shopping with TAJINE LLC. We appreciate your trust and are committed to providing a secure, reliable, and professional shopping experience for collectors and hobby enthusiasts worldwide.